The Customer Support plugin's 5 skills, mapped
Ticket triage, draft responses, escalation, KB articles, customer research - what Anthropic's official support plugin ships, verified from the repo
Support work is a queue: sort it, answer it, escalate what needs a human, and write down what you learn. Anthropic's official Customer Support plugin ships 5 skills, one per job. Verified from the public repository (October 2026); not run.
The 5 skills
- ticket-triage - sort the queue: what is urgent, what is routine, what is a duplicate.
- draft-response - the first draft of an answer, ready for a human to judge and send. The drafting stays a draft; nothing auto-sends.
- customer-research - the context behind the ticket: who this is and what else has happened.
- customer-escalation - structure the handoff when the answer is above the queue's pay grade.
- kb-article - turn the resolved ticket into the article that prevents the next one.
The compounding pair
ticket-triage and kb-article are the pair that changes the queue over time: one keeps today's work ordered, the other shrinks tomorrow's. draft-response speeds the middle but only earns trust ticket by ticket - judge each draft, as with any AI output you put your name on.
In Anthropic's official marketplace - add a GitHub marketplace. The starter shortlist maps the other roles, and operations plugins for a weekly review covers the adjacent ops work.
Sources
- anthropics/knowledge-work-plugins on GitHub - skill list verified from the repo, October 11, 2026
Read more
Claude Cowork plugins: a starter shortlist by job
One official plugin per job function, with what is inside each. Verified from Anthropic's repo - a map, not a hands-on review.
Operations plugins for a weekly review in Claude
Anthropic's official Operations plugin ships 9 skills. Which ones map to a weekly ops review, verified from the public repo - not run.