Customer Support plugin
Triage issues, draft responses, and surface solutions faster — so your team can focus on the hard cases.
- Source
- Official (Anthropic)
About this plugin
The Customer Support plugin helps your team handle tickets faster and with more consistency. Connect it to your helpdesk and knowledge base and Claude will suggest responses, surface relevant articles, and flag tickets that need a human — so your support team spends less time on routine replies and more time on complex problems.
What it's best for
Support teams, customer success managers, and small teams handling their own support
How to install the Customer Support plugin
Claude Cowork plugins are available to all paid plan users — Pro, Max, Team, and Enterprise.
- 1
Open Claude Desktop
Download Claude Desktop from claude.ai/download if you haven't already — it's free to download, but you'll need a paid plan (Pro, Max, Team, or Enterprise) to access Claude Cowork.
- 2
Open Customize > Plugins
Go to Customize, then Plugins, in claude.ai or the Claude desktop app. The plugin is saved to your account, so it is also available in Cowork and Claude Code.
- 3
Find "Customer Support" in Discover and select Add
Open Discover, find "Customer Support", read what it contains, then select Add. Plugins from a marketplace you add yourself (Add > Add marketplace) are not reviewed by Anthropic.
- 4
Connect any bundled connectors
Adding a plugin does not sign you in to anything. Open the plugin's Connectors tab to add or connect each connector it includes.
- 5
Use it
In Cowork, type /plugin-name:command, or describe the task and Claude loads the matching skill. Source: Anthropic's Plugins documentation.
Other Claude Cowork plugins
Productivity
Manage tasks, calendars, and daily workflows. Gives Claude the context it needs to keep your work moving.
Enterprise Search
Find information across your company's tools and knowledge bases — so Claude can surface the right answer fast.
Plugin Create
Build and customise new Claude plugins from scratch. Tailor Claude Cowork to your team's exact workflows.