Customer Support plugin
Triage issues, draft responses, and surface solutions faster — so your team can focus on the hard cases.
About this plugin
The Customer Support plugin helps your team handle tickets faster and with more consistency. Connect it to your helpdesk and knowledge base and Claude will suggest responses, surface relevant articles, and flag tickets that need a human — so your support team spends less time on routine replies and more time on complex problems.
What it's best for
Support teams, customer success managers, and small teams handling their own support
How to install the Customer Support plugin
Claude Cowork plugins are available to all paid plan users — Pro, Max, Team, and Enterprise.
- 1
Open Claude Desktop
Download Claude Desktop from claude.ai/download if you haven't already — it's free to download, but you'll need a paid plan (Pro, Max, Team, or Enterprise) to access Claude Cowork.
- 2
Go to the Cowork tab
Click the Cowork tab in the left sidebar. This is separate from Chat and Code — it's designed for non-technical knowledge work.
- 3
Click Customize → Browse plugins
In the left sidebar of Cowork, click 'Customize'. Then select 'Browse plugins' to see all available plugins.
- 4
Find "Customer Support" and click Install
Search for "Customer Support" by name in the plugin browser, or scroll to find it. Click 'Install'. If it needs a connector (for example, Notion or Slack), you'll be prompted to sign in once.
- 5
Use it with a slash command
Start any Cowork conversation and type '/' — you'll see the new skills this plugin added. Select one and Claude handles the rest.
Other Claude Cowork plugins
Productivity
Manage tasks, calendars, and daily workflows. Gives Claude the context it needs to keep your work moving.
Enterprise Search
Find information across your company's tools and knowledge bases — so Claude can surface the right answer fast.
Plugin Create
Build and customise new Claude plugins from scratch. Tailor Claude Cowork to your team's exact workflows.